REFUND POLICY

At Zylotrips, we aim to provide our customers with the best travel experiences possible. However, we understand that sometimes plans change. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

Booking Cancellation:

  1. Cancellation by You:
    • If you wish to cancel your booking, please notify us as soon as possible. The cancellation policy varies depending on the type of service booked. Please refer to the specific cancellation terms associated with your reservation.
    • Cancellation fees may apply, which will be deducted from any refund due to you.
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  2. Cancellation by Us:
    • In the unlikely event that we need to cancel your booking, we will provide you with a full refund of all payments made.

Refund Process:

  1. Requesting a Refund:
    • To request a refund, please contact our customer service team at team@zylotrips.com or call us at +91 892 0494 959 Provide your booking details and the reason for the refund request.
  2. Processing Time:
    • Once we receive your refund request, it will be reviewed within 5days . You will be notified via email regarding the status of your request.
  3. Refund Method:
    • Refunds will be processed using the same payment method you used for the original transaction. Please allow additional time for your bank or credit card provider to process the refund.

Non-Refundable Fees:

  • Please note that certain fees may be non-refundable. These may include, but are not limited to, booking fees, service charges, and any third-party fees incurred during the booking process.

Changes to This Policy:

  • We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund procedures.

Contact Us:

If you have any questions or concerns regarding our Refund Policy, please reach out to us at team@zylotrips.com or call us at +91 892 0494 959

By booking with us, you agree to the terms outlined in this Refund Policy.

Last Updated: 18/10/2024