We, Zylotrips we, value the trust you place in us and are committed to maintaining the highest standards of privacy to safeguard the personal information you share with us.

This Privacy Policy (“Privacy Policy”) governs the use of your personal information (“Personal Information”) collected or shared with Zylotrips through our platform, including the Zylotrips website and mobile applications (“Zylotrips”).

By accessing or using any content, services, or features of Zylotrips, you acknowledge and agree to the collection, use, storage, processing, modification, access, deletion, availability, and/or transfer (“Processing”) of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you should not access, browse, or use Zylotrips. By merely browsing or interacting with the Zylotrips platform, you consent to the practices described in this Privacy Policy. This Privacy Policy is incorporated by reference into and should be read alongside the Terms and Condition of Zylotrips.

1. Collection and Purpose of Use of Personal Information:We collect information you directly provide to us, as well as data from your interactions with our platform and activity logs. We also use cookies and similar technologies to enhance your experience. Details of the information collected and its use are outlined below:

Data Provided by the User:We collect personal details that you provide, including but not limited to:

(a) Personal Information: Name, contact number, email address, physical address, IP address, postal code, age, gender, and travel preferences

(b)Travel Documents: Passport details, ID cards, or any other documentation required for travel arrangements

(c) Media Files: With your explicit consent, we may access your device’s media gallery for photos, videos, and other files when necessary to enhance your booking experience.

Media Files, Additionally, by participating in trips or events arranged by Zylotrips, you acknowledge and agree that photos, videos, or other media captured during the course of the travel or events may be used by Zylotrips for marketing, promotional, or advertising purposes. This includes, but is not limited to, use on social media platforms, websites, brochures, and other marketing materials.

Your personal information is collected when you:

(a) Register on Zylotrips

(b)Engage with the Zylotrips platform through browsing, booking, or communication

(c) Interaction with our customer service team or submit queries.

 If you choose to log in, access, or connect to Zylotrips through third-party platforms such as Facebook, Google, or Instagram, we may collect:

(a) Your user ID and username from the platform

(b) Public profile information, billing details, email address, and other account-related data you authorize the platform to share with us. We do not solicit sensitive personal information from you. However, if you voluntarily share such information, Zylotrips will not be liable for unauthorized use or misuse of such data.

Inferred Information Through Usage and Log Data – We collect inferred information to: Monitor how users interact with our platform, Assess your interests in specific destinations, promotions, and services.

This information includes: Details about your browsing behavior on Zylotrips, such as the pages visited, time spent, and navigation patterns, Traffic data, demographics, devices used, and user preferences, The previous website you visited before arriving at Zylotrips and the platform you visit afterward, Your IP address for server management, troubleshooting, and demographic analysis. If you post feedback, participate in surveys, or leave messages on Zylotrips or its social media channels, we may collect and store that information for customer support, research, or dispute resolution purposes.

2. User Consent and Use of Your Information: By using Zylotrips, you acknowledge and agree that the processing of your personal information is essential for the operational needs of the platform. By accessing and using our services, you provide your consent for Zylotrips to collect, use, store, process, and share your personal information as outlined in this Privacy Policy. This includes any sensitive or legally protected data required to deliver the services you request.
   
   Revocation of Consent: You have the right to revoke your consent or refuse the processing of your personal information at any time by notifying us in writing at the email address provided in the Contact Us section. However, please note:Revoking your consent may result in the termination of your registration with Zylotrips.
   
   
3. How We Use Your Information: Zylotrips collects and processes your personal information to:

• Booking and Service Delivery: Facilitate your travel bookings, process payments, and communicate with you regarding your travel plans and related services.
  
  
• Marketing and Communications:With your explicit consent, we may send you promotional materials, newsletters, and updates about our services. You can opt out of receiving such communications at any time by following the instructions provided in the communication or contacting us.
  
  
• Improving User Experience:Analyze trends, administer the platform, and gather demographic data to improve our website functionality and tailor our services to meet your preferences.
  
  
• Customer Support:Address inquiries, resolve disputes, and troubleshoot issues related to your interactions with the platform.

4. Disclosure and Sharing of Your Information
   
   
5. Third-Party Service Providers

We may share your personal information with trusted third-party providers, including: 

(a) Airlines, hotels, transportation companies, and other travel partners to fulfill your bookings and provide seamless travel experiences

(b) Payment processors and financial institutions to complete your transactions securely

(c)Marketing and advertising partners to promote services, subject to your consent. All third parties are bound by confidentiality agreements and are required to safeguard your personal information as per our standards.

1. Legal Compliance We may disclose your personal information to:
   
   (a) Comply with applicable laws, regulations, or legal processes, such as subpoenas or court orders.
   
   (b) Respond to lawful requests by government or regulatory authorities
   
   (c) Protect our legal rights, enforce our Terms and Conditions, or prevent fraud or misuse of our services.
   
   
2. Third-Party Sites and External Links : Zylotrips may include links to third-party websites, such as external travel services, booking platforms, or promotional partners. These websites are governed by their own privacy policies, and Zylotrips does not have control over their operations or data practices. If you choose to visit these external websites or share your personal information with them, you do so at your own discretion and risk.Zylotrips is not responsible for how your data is collected, stored, or used by these third-party sites. We encourage you to review the privacy policies of these external sites before sharing any personal information.
   
   
3. Communication via WhatsApp :Zylotrips provides a WhatsApp link on its website to facilitate inquiries related to trips, payments, and other details. By using this WhatsApp communication feature:
   
   (a) You acknowledge that all interactions will be governed by WhatsApp’s Privacy Policy, which you are encouraged to review.
   
   (b) Zylotrips may collect and use the information shared during these conversations to assist with your inquiry, facilitate bookings, and enhance your overall experience. 
   
   (c) While Zylotrips takes reasonable steps to safeguard your data, it cannot guarantee the security of information shared via WhatsApp, as it is subject to the platform’s privacy and encryption standards.
   
   
4. Data Retention Policy: Zylotrips is dedicated to safeguarding the privacy of its users by implementing robust data management and retention practices. Personal data collected from users will only be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. When the purpose for which the data was collected is no longer being served, or if the user withdraws consent, Zylotrips will securely erase the personal data unless legal obligations require otherwise.

In cases where a user deletes their account, Zylotrips retains personal data for a period of 18 months post-account deletion. This retention period is designed to address potential legal claims, disputes, or obligations that may arise. After this period, all personal data will be securely erased unless specific legal requirements mandate its retention.

8. Your Privacy Choices Zylotrips provides you with several options to control how your personal information is collected, used, and shared. These choices are designed to give you greater control over your data and ensure your preferences are respected:

• Choosing Not to Provide Information:You may opt not to provide certain information, such as optional account details or preferences. However, please note that some features or services on the Zylotrips platform may not be accessible without the required data.
  
  
• Opting Out of Commercial Communications:You have the option to opt out of receiving promotional emails or marketing messages from Zylotrips. Even if you opt out of marketing communications, you may still receive essential service-related messages.

9. Children’s Privacy: Zylotrips’ services are accessible to minors under the age of 18, provided they have obtained prior consent from their parent or legal guardian. By allowing a minor to use the Zylotrips platform or its services, the parent or guardian acknowledges and agrees to be bound by the terms of this Privacy Policy and the Terms and Conditions on behalf of the minor. We do not knowingly collect personal information from minors without such consent.  Parents and guardians are encouraged to supervise their children’s use of the Zylotrips platform and to guide them in making safe and informed choices while using online services.
   
   
10. Data Security: Your personal information, including account details, travel preferences, and other data shared during your interaction with Zylotrips, is stored on secure servers. These servers are equipped with advanced security features, including firewalls and encryption mechanisms, to prevent unauthorized access, data breaches, and tampering. Access to these servers is highly restricted and limited to authorized personnel, ensuring the confidentiality and integrity of your information